Training and Keynote Speaking

Perfect Training for IT Leaders and Service Providers!

"Transforming Outsourcing Relationships from Dysfunctional to Partnership"

Please contact us to find out more about this workshop

“Effective outsourcing governance must be based on a mutually agreed decision making framework, guided by a clear strategy, executed through a simple structure, supported by processes, and managed in an environment of trust.”

Héctor Muñoz

In a 5-year period nearly half of all outsourcing relationships fail. The number one cited reason is lack of investment in governance and relationship management. This course will help the buyers and service providers establish the right governance and relationship from the beginning. It will also help those already engaged in outsourcing relationships find ways to improve them and have a chance at realizing the intended business case.

Expected Training Results

At the end of itValue Consulting’s 2-day IT outsourcing governance workshop, participants will be able to:

• Develop, improve, or integrate a sourcing strategy.

• Design and implement a balanced performance measurement system.

• Conduct an outsourcing governance relationship diagnostic.

• Use our Decisions@Core governance framework to:
• Develop a common overarching vision to drive buyer and service provider actions.
• Define a joint decision making framework and identify decisions in scope.
• Implement the right governance structure and decision rights for a single or multi-sourced outsourcing model.
• Chart capabilities improvement actions for better execution of a common strategy and SOW.
• Better understand CobiT and its use in outsourcing governance implementation.

• Assess the maturity of the service provider-buyer relationship and take actions to improve it by strengthening trust, teamwork, diversity/cultural awareness, and conflict management skills.

• Develop a high-level outsourcing governance implementation plan, including an organizational change management plan, targeted to their organization.

Who Should Attend

Buyer IT directors, managers, supervisors, project managers and service provider engagement managers and supervisors accountable for implementing or improving IT outsourcing governance. The information will be applicable whether one is starting an outsourcing relationship or is already in one.

Program Overview

• Course Introduction
• Executive Review of the Business Value of IT Outsourcing Governance
• itValue Consulting’s Decisions@Core Governance Framework
• Strategy, Sourcing Strategy, Balanced Scorecard, and IT Governance
• Relationship Management Between Buyers and Service Providers
• Decision Making Framework
• Understanding and Applying CobiT (Control Objectives for Information and Related Technology)
• Conducting an Outsourcing Governance Relationship Diagnostic
• Assessing Barriers and Chartering the Outsourcing Governance Implementation
• Planning the Implementation or Improvement of Outsourcing Governance
• Organizational Change Management
• Presentation and Evaluation of Individual Plans

Course Materials Included with Tuition

Comprehensive course notes, Decisions@Core Governance toolkit with templates and documents, and a certificate upon completion.

Location

itValue Consulting can arrange for private workshops to be delivered in Estes Park, Colorado or Sarasota, Florida. Besides providing outstanding training facilities and an environment conducive to real learning, these locations offer a chance to get away and reflect on the opportunities and challenges of improving organizational performance.

We also conduct this training on-site.

Cost: The cost for this workshop is $5,000 per day.This topic could also be delivered as an introductory one hour presentation.

To find out more please call 1-800-622-9815, option 2 or send us an e-mail.